Versand

Last updated: September 10, 2026

EAF ships orders from:

Gußriegelstraße 36/97
1100 Vienna
Austria

EAF ships orders from Austria to the countries and regions available for delivery at checkout.

1. Shipping Destinations

We currently offer shipping to selected destinations within Europe. The countries available for delivery are displayed during the checkout process.

Shipping availability may vary depending on the destination. If shipping to a particular destination is not available, this destination will not be offered as a shipping option at checkout.

We reserve the right to modify or expand our available shipping destinations at any time.

2. Shipping Costs

Shipping costs depend on the destination, the size and weight of the order, and the shipping method selected.

The applicable shipping costs will be calculated and clearly displayed during the checkout process before the customer places the order and completes payment.

No additional shipping charges will be added after an order has been placed unless expressly agreed with the customer or required by applicable law.

Any applicable shipping charges form part of the total amount payable by the customer and will be shown before the order is submitted.

3. Order Processing

Orders are generally processed within 1–3 business days after successful receipt of payment.

Orders are not normally processed or dispatched on weekends or public holidays in Austria.

Processing times may be longer during product launches, sales, promotional periods, holidays, or periods of unusually high order volume. If a significant delay is expected, we will make reasonable efforts to inform affected customers.

4. Delivery Times

After an order has been dispatched, the estimated delivery time depends on the destination and the shipping service selected.

Estimated delivery times, where available, are displayed during checkout or communicated after dispatch.

Delivery times are estimates only and do not constitute guaranteed delivery dates unless expressly stated otherwise.

Delays may occur due to circumstances outside of our reasonable control, including carrier delays, operational disruptions, adverse weather, customs procedures, public holidays, or other unforeseen events.

If an order has not been delivered within the applicable delivery period, customers should contact us so that we can investigate the shipment with the relevant shipping provider.

5. Shipment Tracking

Where a tracked shipping service is selected or provided, the customer will receive tracking information by email after the order has been dispatched.

Tracking information may take some time to become active after the shipment has been handed over to the shipping provider.

EAF is not responsible for delays or inaccuracies in tracking information caused by the relevant shipping provider.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order cannot be delivered because the address provided by the customer is incorrect or incomplete, the customer should contact us as soon as possible.

If the shipment is returned to EAF as a result of an incorrect or incomplete address, refusal of delivery, or failure to collect the shipment, additional shipping costs may apply if the customer requests that the order be shipped again, subject to applicable consumer rights.

7. Delivery and Risk

EAF is responsible for the shipment until the goods are delivered to the customer or to a third party designated by the customer, in accordance with applicable consumer protection law.

If a shipment is lost, damaged, or appears to have been delivered incorrectly, customers should contact us as soon as possible. We will investigate the matter with the relevant shipping provider and take the appropriate steps in accordance with applicable law.

Nothing in this Shipping Policy limits or excludes any statutory consumer rights.

8. Customs, Duties and Import Charges

Orders shipped within the European Union are generally not subject to customs duties between EU Member States.

For deliveries to destinations outside the European Union, additional customs duties, import taxes, clearance fees, or other charges may apply depending on the destination country’s laws.

Unless otherwise stated at checkout or required by applicable law, such charges are not included in the product price or shipping charge and may be payable by the customer.

Customers are responsible for complying with any applicable import requirements in their destination country.

9. Failed or Delayed Delivery

If a delivery is delayed, lost, or otherwise unsuccessful, please contact us using the contact details provided on our website.

Where appropriate, EAF may contact the shipping provider to investigate the shipment.

Our obligations and the customer’s rights in relation to delayed, lost, or damaged deliveries are governed by applicable consumer protection law.

10. Delivery Restrictions

Certain products or destinations may be subject to shipping restrictions. If a particular delivery option is unavailable for an order or destination, this will be indicated during checkout.

We may refuse or cancel an order where delivery to the selected destination is not reasonably possible or where legal or regulatory restrictions prevent us from fulfilling the order.

If an order is cancelled by EAF for such a reason after payment has been received, the amount paid for the cancelled order will be refunded in accordance with applicable law.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time, for example when our shipping methods, delivery regions, or operational procedures change.

The version published on our website at the time of the customer’s order will apply to that order, subject to mandatory applicable law.

12. Contact

If you have any questions regarding shipping, delivery, or an existing order, please contact us using the contact information provided in our Legal Notice or Contact section.